Imagine you are training your companys helpdesk or service desk, and implementing these 8 tips from the article. Write about the kind of training you would have for them. Summarize your training plan in at least 4 paragraphs, including information from the following questions.

How would you take responsibility for customer issues?

Describe some ways you might provide compensation to customers.

In what ways could you follow up with customers? What tools would you need for follow up?

What are Canned Responses and why might they improve the speed of response? Is there a negative side to Canned Responses?