Imagine you work for a large healthcare system and are the lead software developer for the patient portal. Your boss informs you that the team will be going bowling after work on Friday. Your boss explains that a lot of hard work has gone into re-configuring the system to send notifications to patient who might be eligible for clinical trials. Early numbers indicate that there have been decent rates of recruitment. And in comparison to messaging patients via a letter in the mail, rates of patient portal recruitment have been higher. The team can't yet take credit for having higher rates than in-clinic recruitment. But the costs are certainly lower than in-clinic recruitment, and it's still in the early stages of being introduced as a novel approach in the health system. Which of the steps from Kotter's 8-step process for change is best supported by the boss putting together a bowling session for the staff? 1 point Build a guiding coalition Form a strategic vision & initiatives Enlist a volunteer army Enable action by removing barriers Generate short term wins None of the above