Imagine yourself that you are a finance reporter from the well known "Time" magazine, you do have an appointment and privilege to interview a top financial executive in "Shangri-La" group regarding how they manage and systematically monitor on their sales team performance, after the section he gave you some opinions and advise. If you are the "Shangri-La" financial executive

Task 1: 1. Describe and points out what is the importance subject on the monitoring section as well providing feedback on the sales performance. 2. Please explain and indicate the usefulness and the productive key performance indicators when monitoring your sales team performance 3. What is the achievement and the important level when encourage our staff to ask questions, please make suggestions and do seek clarification regarding the outcome that need to have in hospitality products and services. 4. Define out the tools of sales related to capture more information in managing the sales performance on the sales team members to their formal performance appraisals