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Imani is not the store manager, but when a customer has a question, Imani is allowed to make decisions and carry them out when the

Imani is not the store manager, but when a customer has a question, Imani is allowed to make decisions and carry them out when the manager is not around. This demonstrates the idea of: Responses employee empowerment employee empowerment job enhancement job enhancement performance appraisal performance appraisal procedural justice procedural justice

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