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Important insights Performance is influenced by fit among the design elements, the work being done, and the external environment Most organizations are hybrids External control

Important insights Performance is influenced by "fit" among the design elements, the work being done, and the external environment Most organizations are hybrids External control can decrease fit by driving organizations toward machine bureaucracy, especially: Entrepreneurial firms purchased by divisionalized firms Professional bureaucracies controlled by governments Automation and IT replaces SOPs with robots leading the rest of the organization away from Machine Bureaucracy toward Adhocracy

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