IMPORTANT PLEASE: Discuss this concept of utilizing standard business quality initiatives and the logic of adopting them to use in healthcare. KEY POINTS: 1. root cause analysis 2. computerized physician order entry and decision support 3. automated medication dispensing systems 4. barcoding technology 5. aviation-style preoperative checklists 6. promoting a "culture of safety," crew resource management 7. the use of simulators in training 8. integrating human factors theory into the design of medical devices and alarms