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In 2020, your firm conducted a direct mail campaign. It sent 15,000 pieces and received 290 responses. In early 2021, the firm analyzed its


 

In 2020, your firm conducted a direct mail campaign. It sent 15,000 pieces and received 290 responses. In early 2021, the firm analyzed its database to refine the campaign. They sent 4,200 pieces and received 145 responses. What is the lift in the 2021 campaign?

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