In 5000 words

Q1. discuss, share customer experiences with airport services, delivered both by automation as well as by humans, and describe people's expectations.

Q2. Next, identify gaps in service quality that you people experienced. Explain what the airports could have done to improve the experience.

Q3. Finally, state whether you are generally "For" or "Against" automated services in airports.

Note: please do not copy-paste please make sure you rephrase not just summaries if you take an example from other people.