In a balanced scorecard which of the following would most likely be a component in the internal process perspective? Customer ratings Net income On time deliveries O Training hours When evaluating the debt ratio o the result should be evaluated in conjunction with other liquidity ratios for a short-term loan decision. o the result should be evaluated in conjunction with other profitability ratios for a long-term loan decision. the result should be evaluated in conjunction with other solvency ratios for a short-term loan decision. O a lower result is better than a higher result