1. In a Cost-of-Quality (COQ) reporting framework, costs incurred in conjunction with the measurement and analysis of data to ascertain conformity of products and services to specification are properly classified as:

External failure costs

Appraisal costs.

Internal failure costs

.Prevention costs.

Value-added costs.

2. Costs incurred because of poor quality found through appraisal prior to delivery of the product to the customer are, in a Cost-of-Quality (COQ) reporting framework, considered:

External failure costs.

Appraisal costs.

Prevention costs.

Internal failure costs.

Conformity costs.