Question
In a hotel, the complaint management team noted down the different types of complaints received from its guests. The concerned department head asked the team
In a hotel, the complaint management team noted down the different types of complaints received from its guests. The concerned department head asked the team lead to analyze the data & suggest which area to be addressed. Assuming you are in the lead position. Which probable reasons should you suggest to address first?
Probable Reason & Frequency of occurrence
Food Quality 16
Delay in room Service 12
Room cleaning 32
Staff Attitude 5
Delay registration 42
Room interiors 2
Air Conditioning 9
Mini Bar 2
TV not working 5
Desired Channels are not subscribed 12
Room Smelling 8
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