Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

In a hotel, the complaint management team noted down the different types of complaints received from its guests. The concerned department head asked the team

In a hotel, the complaint management team noted down the different types of complaints received from its guests. The concerned department head asked the team lead to analyze the data & suggest which area to be addressed. Assuming you are in the lead position. Which probable reasons should you suggest to address first?

Probable Reason & Frequency of occurrence

Food Quality 16

Delay in room Service 12

Room cleaning 32

Staff Attitude 5

Delay registration 42

Room interiors 2

Air Conditioning 9

Mini Bar 2

TV not working 5

Desired Channels are not subscribed 12

Room Smelling 8

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Management A Practical Introduction

Authors: Angelo Kinicki, Brian Williams

6th Edition

0078029546, 978-0078029547

More Books

Students also viewed these General Management questions

Question

2. (1 point) Given AABC, tan A b b

Answered: 1 week ago