In a recent meeting with the General Manager of this property, as an assistant hotel services manager at the Novotel hotel, darling harbour, you were asked to propose departmental recommendations addressing operational issues.

1. Check-in took longer

2. Check-in took quite a while as there was only one check-in counter

3. They were training someone on the job on a busy day.

More specifically, you are to pick one of the accommodation departments workshopped up to this point (e.g., The Front Office, Food and Beverage, or Housekeeping departments) and recommend:

Which operational changes should be made in the department to ensure the issues you identified? Please consider all aspects of found issues here.

What internal and external systems are needed in the planning and control of the front office department as a result of the changes you are proposing.