In a small but growing research firm, TAXLAB Pvt. Ltd. there was no system for sharing information between the business office and the project teams on the projected labour hours and costs included in the contract nor the actual hours and expenditures once a project was underway. Project directors and managers were kept in the dark on all aspects of labour hour usage and direct costs, preferring to focus solely on methodology and execution of the research. They were also not privy of the accounts receivable - that is, whether invoices were being sent out and paid correctly by clients, whether subcontractors and consultants were billing appropriately, etc. As a result, projects went over budget, incorrect invoices were sent out, and miscommunication occurred frequently with clients and partners. While focusing on the difficulties in coordination in the above case study, examine the need and the techniques the managers of TAXLAB Pvt. Ltd shall encompass to effectively coordinate their business activity. [10 Marks]