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In a study by Horn ( 1 9 8 5 ) , ?positive comments by a coach did not lead to increases in self -
In a study by Horn ?positive comments by a coach did not lead to increases in self esteem. Why?
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The positive comments were too infrequent.
The positive comments were too general.
The positive comments didn't specifically relate to the performance.
The positive comments did not match the quality of performance.
b and c
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Service Management Operations, Strategy, Information Technology
Authors: James A Fitzsimmons, Mona J Fitzsimmons
6th Edition
0077228499, 9780077228491
