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In a Value Chain Analysis for Lexus, where would the following best fit: 'To repair your car, Lexus will pick it up from your house

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In a Value Chain Analysis for Lexus, where would the following best fit: 'To repair your car, Lexus will pick it up from your house and give you a loaner car for the duration of the repairs/ service! Technology Development Human Resources Management Outbound Logistics Service

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