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In an attempt to regain control of your time, you have been recording the time required, in minutes, to respond to each telephone call for

In an attempt to regain control of your time, you have been recording the time required, in minutes, to respond to each telephone call for the day. Before you make changes (such as referring certain types of calls to subordinates), you would like to have a better understanding of the situation. With calls grouped by type, the results for call lengths were as shown in

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