in Australia context:

Jody is a manager of a community based palliative care service.

The service aims to enhance the quality of life of its clients by providing specialist, interdisciplinary health care and practice support for people living with a terminal condition. Itasosupports families and carers of the terminally ill. Theorgasniationhas a very strict code of conduct that includes respect and fairness for all customers and employees.

One of Jody's team members, Danny, is responsible for providing counselling and bereavement support to families after their loved ones pass away. One family, who are Muslim, would like Danny to help them with funeral arrangements.

Jody asks Danny to engage with the family but Danny refuses on the grounds that he does not agree with their religion. This is the third family of a different religion that Danny has refused to work with during the last 6 months. One was a Hindu family and the other one was Mormon. Jody needs to respond to Danny's refusals.

Assist Jody in her response by answering the following:

1. A summary of the related legal/ethcialframework, policy or legislation (international, national, state or local) and what the breach is

2. The possible consequences of the breach and why the organisation needs to respond

3. Details of who needs to be involved in the response from the organisation's perspective

4. Possible courses of action that the organisation can take to safeguard the breach from happening again and ensure that the learnings from the situation are captured and appropriately shared with peers and colleagues

5. How you will maintain confidentiality

6. Details of what specialist advice you may require and how to access this