in Canada

The regulation establishing the compensation fund has been made. It provides for aggrieved travellers to make claims to the fund. It states that a customer is entitled to reimbursed for travel services paid for but not provided. The register of travel agencies, an official of the ministry, is designated to decide whether to approve claims.

The register develops criteria for determining who is eligible- for example the kind of information that customers must provide to support their cliams- and guidelines and procedures governing the application process.

Does procedural fairness require that the registrar provide an opportunity for consultation or a hearing before finalizing these criteria, guidelines, and procedures ? If not, why not?

If so, who is entitled to procedural fairness and what kind of consultation or hearing would satisfy the requirements of procedural fairness under these circumstances?