In Chapters 2 and 3 we read about a variety of tools and strategies organizations can use to gain competitive advantages and improve efficiencies. For this assignment you need to think of an example of an organizational process that needs improvement. Your example can be something you've experienced within an organization or something you've experienced as a customer. Using the information presented in these chapters, as well as the Business Plug-in B2, answer the following questions in a Word document: 1. What is the process that needs improvement? What is the workflow associated with this process? Provide a brief description of the example you are using for this assignment. Use the SmartArt tools in Word to draw the workflow AS-IS. 2. What strategies are you suggesting be implemented to improve the process? What departments or key people in the organization must be involved to implement this business process reengineering? Provide a brief narrative explaining the strategies you suggest the organization implement to fix or improve the process. Also, create a new workflow showing the process TO-BE once the process has been reengineered