In column $H,$ display the hold time in seconds for each call made to the claims center by calculating the difference between the column $G$ and column $F$ values and multiplying that difference by ${24}^{**}{60}^{**}60.$ Check your formula by verifying that the first hold time is $29$ seconds.

In column I, use the IF function to return the value $1$ if the hold time from column $H$ is greater than the hold$-$time goal in cell $B10$; otherwise, return the value $0.$