In Construction, in NSW, Identify one specific system or process issue that you can incrementally improve in a short time and explain why improvements are required. For example,

• WHS Hazard Inspection Checklist
• Emergency Management Plan
• Production processes
• IT systems or processes
• Customer service and complaints handling system
• Customer retention (return customers).

1. Identify all internal and external stakeholders (at least 4) relevant to the system or process to be improved.

1. Research and gather at least 3 facts and ideas about the system/process issues and possible improvements. You will present this information to stakeholders in Task 2.

Table 2 Research

Fact, information, idea	Link to information source