1.In developing its Excellence through Quality program Ames initially benchmarked against Xerox Is benchmarking against another company's quality program a good idea What are the
1.In developing its Excellence through Quality program Ames initially benchmarked against Xerox Is benchmarking against another company's quality program a good idea What are the potential hazards and benefits involved?
2. Discuss the manner in which Ames implemented its Excellence through Quality program. Did the company place its emphasis in the right wreas? Explain your answer.
3. Discuss the benefits that Ames Rubber achieved from its quality program. Are these benefits more encompassing than you would have expected! Why or why not?
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Authors: Mary K. Campbell, Shawn O. Farrell
8th edition
9781305176621, 1285429109, 1305176626, 978-1285429106
