In Disability. When gathering information from clients in order to prepare a person centred service response, it is necessary to use a variety of communication skills.

 

For each technique, give an example of each and why or when you would use it.
Using direct questioning (usually receives a single word or very short, factual answer).

Using open questions (to elicit longer answers)
Using active listening (the practice of engaging closely with what a speaker is saying and indicating understanding).
Building rapport & Trust building  (building connections/relationships with others and a feeling of trust)

 

Showing empathy (demonstrating the ability to emotionally understand what another person is experiencing).