. In general, employees must be able to handle a variety of responsibilities, interact with customers, and think creatively . Most organizations are looking for educational achievements and a college degree is a basic requirement for many jobs . U.S. workers often must operate sophisticated computer-controlled machinery, monitor quality levels, and work as part of a team requiring emotional intelligence . Employers are looking for mathematical, verbal, interpersonal and computer skills The gap between skills needed and skills available has decreased companies ability to compete . They sometimes lack the capacity to upgrade technology, reorganize work, and empower employees