In her role as collections manager, Noreen has to compose a letter informing customers with overdue accounts that the interest rate has risen by 1 percent, effective 30 days from the date on the letter. This policy means Petro-Go's current interest rate is 14 percent and in 30 days will increase to 15 percent. Overdue accounts are charged with compounding interest (that is, interest on both the previous month's balance and the interest already charged on that month's balance). Questions to consider before starting the task 1. What does it mean to use the "you" attitude in this type of message? 2. Is the direct or indirect approach best for this bad-news message? Why? 3. What must be considered to avoid defamation of the customer's character or reputation? 4. How will Noreen end this message on a positive note? 5. Should Noreen suggest ways for the customer to avoid paying late payment charges in this letter? Your Task Compose the letter. Remember to use company letterhead (create it yourself) and include an enclosure notation. Include a 1-800 number customers can call for further information. Remember the letter should indicate the information is confidential. December 2, 2019 Professor Ning Wong Department of Chemistry Western Technical University 62 Campus Drive Saskatoon, Saskatchewan S8N OH2 Dear Professor Wong: Plastics Injections Inc. 33 Research Court, Saskatoon, SK, Canada S7N 3R1 Phone (306) 555-1265 Fax (306) 555-1166 info@plasticsinj.ca www.plasticsinjections.ca Thank you for asking Plastics Injections Inc. to host a plant tour for your students. In past years, students have learned a great deal about how a business like ours operates. This year, however, I will have to book a date other than the one you have suggested. Our company-wide sales meeting takes place from March 10 to 14. During this time, our auditorium is fully booked for presentations, and the staff who conduct the tours will be updating the sales reps on current projects. Can your class take the tour the following week, on March 17? As usual, a tour guide will meet your group at 10:00 a.m. at the main entrance. Let me know if this date is good for you and how many students to expect. As in the past, the tour lasts two hours, and the stu- dents can enjoy lunch in the staff cafeteria. Please call me at (306) 555-2232 (my direct line) to discuss the new date. Ning, I appreciate your understanding and look forward to speaking with you. Sincerely, Mohammed Mansour Mohammed Mansour Manager Manufacturing Division