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In his value - chain analysis, Porter ( 1 9 8 5 ) identified five primary activities that add valu the final output of the

In his value

-

chain analysis, Porter

(1985)

identified five primary activities that add valu the final output of the company. Which one includes activities required to keep the proc service working effectively for the buyer, after it is sold and delivered?

Marketing and Sales

Service

Operations

Outbound Logistics

Inbound Logistics

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