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In HMGT320 Anthropology of Tourism, you learned how tourism could affect localities and local residents both positively and negatively. Think back to your work from
In HMGT320 Anthropology of Tourism, you learned how tourism could affect localities and local residents both positively and negatively. Think back to your work from HMGT320: Consider the positive aspects of sustainable development and 'green tourism'. Next, think about HMGT410 Managing the Customer Experience course. Remember how it feels to be 'taken care of' (Bagdan, 2006). Recall Bagdan's (2006) types of service to customers (assistance, repair, value-added). Consider how your new idea might support exceptional customer service or drive customer engagement. Consider the talent management of your organization (or of an alternative hospitality organization). How will you prepare your employees to best support this new initiative? Do you have the right people in the right places? Finally, consider the work you did in HMGT430 Leading a Team. What do you need from your team leaders? What changes might you need to make? Prepare a discussion that includes your review of the four courses listed above. Explain how the concepts in each course will be considered while preparing your proposal for smart home technology for hotel rooms
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