In increasingly fast$-$paced markets, prices, and technology are not enough. $\_\_\_\_\_\_\_\_$ is the factor that will often give a company its competitive edge and is defined as the totality of features that affect how a product looks and functions in terms of customer requirements.

Question $11$Select one:

a$.$

Performance

b$.$

Style

c$.$

Reliability

d$.$

Design

e$.$

Services