In march of 2013 a teenage boy visiting a Tim Hortons franchise in London, Ontario suffered an asthma attack. The 17-years boy was having difficulty breathing an was gasping for air as he tried to get the attention of the employees. According to customer who witnessed the incident, an employee asked what do you want kinda rudely and all the boy could say was help and phone. Employee told him the phone wasn't or customers and directed him to a payphone across the street. According to witness, the teen boy was going between two tills, there were five or six employeeshe was visibly in distress.They didn't ask if he needed help. The whole time, not one of them came out from behind the counter to see if he was ok The customer who witnessed the incident called 911 and stayed with the boy until paramedics arrived.However, when they arrived the found themselves at exit-only door. The employees did not open the door to let them in, so paramedics had to pry the door open to get the boy and take him to a hospital.

Run asthma incident through the needs analysis process. what is the performance problem and is it important? Who are stakeholders? what information would you collect by doing organizational, task, and person analysis? What are some of the outcomes that would result from the needs analysis process?