In McKinsey's 7-S framework, the building block that reflects the culture of leadership and informal rules of conduct across the company is called ________. Staff Skills Style Systems Bookmark question for later In John Kotter's change methodology, the first step to take is ________. Create a sense of urgency Build a guiding coalition Enlist a volunteer army Form a strategic vision Bookmark question for later In the ADKAR methodology, the element that involves delivering training, coaching, and mentoring is the ________ step. Ability Desire Knowledge Reinforcement Bookmark question for later The AGS model proposes four steps to implementing change. The first step involves assessing the readiness of the organization and is called ________. Change assessments Change normalization Playbook & strategy Change implementation Bookmark question for later When developing a change management plan, the assessment area that includes getting an overall view of the project objectives, project milestones, and project current state is called ________. Organizational readiness Risk assessment Change impact areas Project team assessment