Question
In October 2016, after a number of its phones exploded or caught fire when the batteries were being recharged, Samsung offered store credit for the
In October 2016, after a number of its phones exploded or caught fire when the batteries were being recharged, Samsung offered store credit for the Galaxy Note 7 owners willing to exchange their handsets and is urging all customers to turn off their devices immediately and indefinitely. Samsung has warned users against using their Galaxy Note 7 smartphones, asking customers to power down the handsets and "stop using" them for the foreseeable future. The decision comes after a number of users reported that their new or replaced Galaxy Note 7 handsets were catching fire:
(a) Is the offer of store credit sufficient under the consumer guarantees provisions of the Australian Consumer Law?
(b) Assume Abigail was severely injured when her Samsung phone exploded. Is she entitled to claim damages under the Australian Consumer Law as compensation for her injuries?
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