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In one of the videos you watched this lesson, Ranjay Gulati, Harvard Business School professor and author of Reorganize for Resilience: Putting Customers at the

In one of the videos you watched this lesson, Ranjay Gulati, Harvard Business School professor and author of Reorganize for Resilience: Putting Customers at the Center of Your Business, discusses how to deliver value to customers. Discuss some of his suggestions for delivering value and being a customer-centric organization in global markets. What are the barriers to becoming a customer-centric organization?

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