InOperations Management: Processes and Supply Chains,Krajewski, Malhotra, and Pitzman (2016) identify a number of characteristics of lean systems (p. 216). Based upon course readings and your experience, in 3-4 paragraphs, address the following:

• Which two characteristics are the most difficult for managers to implement and sustain?
• Which two characteristics do you believe can have the biggest impact on value creation? Why?

Krajewski, L. J., Malhotra, M. K., & Pitzman, L. P. (2016).Operations management: Processes and supply chains(12th ed.). New York, NY: Pearson.

Chapter 6: Lean Systems.