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In order to address quality issues, we work extensively with our customers and suppliers and engage in product testing to determine the causes of problems
"In order to address quality issues, we work extensively with our customers and suppliers and engage in product testing to determine the causes of problems and to determine appropriate solutions. However, the products, services and solutions that we offer are complex, and our regular testing and quality control efforts may not be effective in controlling or detecting all quality issues or errata, particularly with respect to faulty components manufactured by third parties" (p. 20, 10-K).
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