In pairs or in a small group, do a role play. One part will be the customer and the other will be the company. They answer the question. a. A customer paid $300 dollars for a pair of bedside cabinets. When she received them, they were not the colour she expected them to be and one had a dent in the side. After phoning the store she bought them from, she was told that if she wanted the colour that was on display in the store it would be an extra $20 dollars and she would need to pay shipping and handling fees to return the cabinets she had received back to the manufacturer. Furthermore, the damage could not be rectied because 'it must have been the courier's fault'. Do you think this situation demonstrates quality of product and service? Justify your answer Answer: I do not believe this circumstance displays quality of product and service. This incident is the result of the consumer not being aware the varying colours of the cabinets. Instead, the buyer should have been informed about the options available and any extra charges that they needed to pay. Step-by-Step explanation This circumstance, in my opinion, does not reflect well on the product and service quality. This occurrence occurred as a result of the customer's failure to recognize the various colors of the cabinets. This indicates that the sales representatives did not do their duties correctly. Instead, the consumer should have been advised of the options open to them as well as any additional fees that they would be required to pay. I do not believe this situation demonstrates quality of product and service. This event is the result of