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In preparation for this discussion board, keep Chapter 9 of Brewer and Westerman (2018) in mind. On page 166 of the text, Brewer and Westerman

In preparation for this discussion board, keep Chapter 9 of Brewer and Westerman (2018) in mind. On page 166 of the text, Brewer and Westerman offer a Case Study about Southwest Airlines. Read the Cas...

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