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In regards to Co-op Bank and Customer Profitability and Customer Relationship Management at RBC Financial Group Should Co-op Bank phase out the unprofitable Independent Financial

In regards to Co-op Bank and Customer Profitability and Customer Relationship Management at RBC Financial Group

Should Co-op Bank phase out the unprofitable Independent Financial Advice/Insurance and Pathfinder products? Use number provided in the case to support your response.

From Co-operative Bank, HBR case

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