In response to a simulated business scenario, you will research resource requirements and develop (or amend) an operational plan in consultation with relevant stakeholders. As a part of the development of your plan, you will set performance indicators, plan for contingencies, and obtain approval in accordance with organisational requirements.

You must: participate in three role-plays: consult with the Sales and Marketing Manager consult with the technology consultant present the resourcing proposal for approval from the Operations General Manager submit a planning project, including: a summary of the operational environment of BBQfun action plan performance indicators for operational and financial targets (in the new/amended operational plan) balanced scorecard for e-commerce customer service representative proposal for resourcing.

Your assessor will be looking for: reading and writing skills to use workplace information to demonstrate operational plan that meets organisational requirements oral communication skills to present information in a clear and professional manner, listen and comprehend information and confirm understanding through questioning and active listening planning and organisational skills to take responsibility for developing and implementing a plan to achieve operational goals including resource needs, strategy development, sequencing activities, identification of risks and impact on operational performance and generating contingency plans interaction skills to communicate and empathise with stakeholders during consultation processes and collaborate to achieve business outcomes numeracy skills to work with an existing budget to allocate and manage financial resources knowledge of models and methods for operational plans