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In response to intenstve foreign competition, the mansgement of Florex Company has attempted aver the past year to improve the qualty of iss products. A
In response to intenstve foreign competition, the mansgement of Florex Company has attempted aver the past year to improve the qualty of iss products. A statistical process control system has been instaled and other steps have been taken to decrease the amaunt af warranty and other field costs, which have been trending upward over the past several years. Costs relating to quality and quality cantrol over the last two years are given below: Sales have been flat over the past few years, at \$75,000,000 per year. A great deal of money has been spent in the effort to upgrade quality, and management is arwious to see whether or not the effort has been effective. Recuired: 1. Prepare a quality cost report that contains data for both this year and last yeac. (Enter ameumt values in theusands. Round your percentege answers to 2 decimal pleces (i.e 0.1234 should be entered as 12.34 )
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