In State of New South Wales, Australia:

1) Research and locate the new standard form 23 March 2020 - Resident Tenancy Agreement published by the NSW Government. Summarise the conditions for ending a fixed term agreement and ending a periodic agreement. (120-140)

2) Identify and evaluate sources of advice that could be used for ending tenancy agreements. (100-150 )

3) Summarise appropriate communication strategies for responding to complaints and analyse their effectiveness. (40-60 )