In the 21st century, the healthcare workforce is made up of four different generations of workers, who now operate from many different cultural perspectives. As a healthcare manager, it is important for you to understand how to manage conflict within and between these groups. Evaluate strategies to support the multigenerational healthcare workforce and help them work in a harmonious fashion.

Imagine that you manage a department in a healthcare organization of your choosing. The organization recently merged with another, layoffs occurred, and departments are now being consolidated. Your department now has employees whose ages span four generations, in which three different cultural groups are represented. Conflict is brewing between them. The conflict is affecting performance, shift scheduling, and cooperation with other departments.How to address strategies to effectively manage your multigenerational workforce, especially as it relates to conflict in workstyles.

Assess the situation that the Building Services Department is facing at NYU Langone Health.

• Create clear and reasonable expectations and goals to achieve cohesion, cooperation, and communication between the 4 generations of workers in your department.
• Lay out a strategy to overcome these conflicts and improve workplace performance.
• Explain how success will be measured based on your strategy and goals.
• Consider using tables, matrices, or other visuals.
• Evaluate what leadership traits you need to incorporate to lead your diverse department.

Please share your thoughts and references.