In the below discuss, do you see any other opportunities to analyze, measure, or improve customer service that were not addressed, or what would you do differently, if anything at all?

One of the first steps I would take as CCO of an organization is to analyze their KPI's in order to evaluate their performance. I would look into their first call resolution metric to see if customers are able to be well satisfied. This will also determine if the service team is well trained and efficient (Playvox team, 2022). I would next want to make sure the employees have a working knowledge of the products and services. I want a great image of the company to be portrayed to the customers so by employees have the best knowledge it will increase their chances of being helpful in all situations (Playvox team, 2022). I would also want to make sure the employees are taking initiative to solve problems as this can be crucial for customers who want to have their issues identified, diagnosed and fixed as quickly as possible.

The next thing I would do as CCO is to make sure I have an objective view in order to provide the highest value to customers. I will always think customer first (Asrani, 2022). I will make sure I am participating in weekly meetings and discuss the feedback that customers are providing. I will then discuss what needs to be done in order to bring about more change in the organization. I will also make sure I am a visionary and looking at long term goals for the organization as well as training subordinates in the image I want set going forward (Asrani, 2022).