In the below discuss, do you see any other opportunities to analyze, measure, or improve customer service that were not addressed, or what would you do differently, if anything?

Greetings everyone,

Looking at the situation as a CCO, Let me first say this would not naturally be me. That being said, As CCO, I would conduct meetings with those who report to me to pool all relevant data to present to me. While as CCO, I could collect all relevant data myself, doing this will do very little to teach and grow your staff and allow them to grow into the future of the company's future. Once this is complete, you can look at the big picture and see what is happening, where, and what improvements are needed. To accomplish this, you would utilize your KPIs and your team's insights to make sound and rational decisions.(Amaresan, S. (2022, June 3)

After completing this, I would look to determine how these sets of results stack up against the company's standards. This will take some time and energy as you will need the help of each of your reports and their insights into any problems that may arise. This may involve other staff members, like the chief compliance officer(The Chief Compliance Officer (CCO). (n.d.)., if issues occur on multiple occasions. Doing this keeps the staff on their toes and the company moving in a healthy and fruitful direction. While it is your job to make sure your customer is happy, it is also your responsibility that your people are doing their best to ensure a quality workspace for the company's clientele.