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In the book Management: Meeting and Exceeding Customer Expectations 9th Edition the opening vignette, American Airlines: Open Communication, chapter 11, p. 359 in the 9
In the book Management: Meeting and Exceeding Customer Expectations 9th Edition the opening vignette, American Airlines: Open Communication,chapter 11, p. 359 in the 9th ed. describe how the company applies the concept of open communication into their practices.
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