in the case of patient falls in hospitals, 1. What is the context of the issue? 2. Who are the key stakeholders in the organization who have direct influence on the issue? 3. How does the issue fit within the organization's goals? Why is this problem important to the patient or customer? 4. Why is a change needed? You should create a sense of urgency 5. Does this issue influence organization-wide priorities? 6. What are the symptoms of the problem? What indicates that the problem exists? 7. What are the consequences of the problem? What is the earliest known cause? 8. Are there conflicts to be resolved? Briefly explain the history