• in the comments I added the background story
• How would I be able to explain this in an email using Knowledge management
• As if you were Joanndraft an email to Helmut explaining the situation.
• Why sharing information is important to a company.
• A discussion of the relationship between knowledge management and competitive advantage.
• The benefits to Helmut in sharing the information
• Decide if you want to include a recommendation as towhether to include a possible incentive or motivation to encourage Fredrick to share and note your decision to Helmut.
• Is the fact that Helmut listened to his colleagues from London and Chicago the influence of communities of practice? Should Joann remark about this to Helmut