In the context of ITIL Strategy Management, why are User Profiles important

Group of answer choices (Select all apply) -To gain an understanding of the different ways end-users would use a service. -To provide information about how the consumption of IT services varies depending on a user's role. -To gather data on who should be granted access to an IT service

*** The answer: To gain an understanding of the different ways end-users would use a service AND To provide information about how the consumption of IT services varies depending on a user's role WAS NOT CORRECT