In the context of organizational service quality dimensions, identify a true statement about empathy. Multiple choice question. Its essence is communicated to customers by the length of time they have to wait for assistance, for answers to questions, or for attention to problems. It is the willingness to help customers and to provide prompt service. Its essence is communicating to customers through personalized service that their needs are understood and that they are special and unique. It is the ability of an organization to inspire customer confidence