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In the context of the sources of adequate service expectations, what are perceived service alternatives? Multiple choice question. They are alternative services that customers believe
In the context of the sources of adequate service expectations, what are perceived service alternatives? Multiple choice question. They are alternative services that customers believe they are likely to get when their preferred services are unavailable. They are alternative service providers that customers think can provide services. They are service alternatives conveyed through explicit service promises made by organizations to their customers. They are alternative service performance conditions that are beyond the control of a service provider
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