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In the customer perspective, objectives and measures that drive the creation of customer value are a.post-purchase costs. b.on-time deliveries. c.customer survey ratings. d.All of these
In the customer perspective, objectives and measures that drive the creation of customer value are
a.post-purchase costs.
b.on-time deliveries.
c.customer survey ratings.
d.All of these choices are correct.
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Cornerstones of Managerial Accounting
Authors: Mowen, Hansen, Heitger
3rd Edition
324660138, 978-0324660135
